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FAQs

Q. I need 20 crackers but I only see options for single, 6 or 8 crackers.  Can I order a different amount?

A.  Yes, you can.  Select the single cracker option and it will allow you to enter the exact quantity of crackers you wish to order.

Q. I don't need a gift box.  Do I have to buy one?  

A.  No.  The boxes of 6 or 8 crackers come in a special gift box for giving.  If you do not want/need the gift box, just use the single cracker option and select the number of crackers you would like.  These will not come in a gift box.

Q. I like the crackers but don't see a wrap that suits my events theme, do you have other options?

A.  Yes, we do.  We have the ability to customise our crackers for all occasions and events.  Just send us a quick note using the "contact us" tab at the bottom of the page and let us know what you're looking for.  We would be glad to help.

Q.  How far in advance should I order?

A.  We suggest giving us as much time as possible especially during peak seasons.  We fulfill orders on a first come, first served basis but factors such as customisation, delivery time and seasonal influx of orders all play a factor in our fulfillment time.  We will do our best to give you an expected date of delivery when you order.

Q.  What methods of payment do you accept?

A.  You can checkout using our cart or Paypal which accepts Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute.  Check cards or Debit cards with a Visa or MasterCard logo are supported and treated just like a credit card. 

Q. What if I don't have a Paypal account?

A.  You can checkout using Paypal even if you do not have a Paypal account.  Simply select the Paypal button, and there will be an option to check out without an account.  It's very simple.

 

If you do not see an answer to your question here, simply use the "contact us" tab at the bottom of the page and we will be happy to answer any questions you may have.  We are always glad to help.